Chatbots vs Humans: The Pros and Cons, and What Customers Really Think The Daily Duck By 2022, about 70% of white-collar workers will interact with conversational AI platforms such as chatbots to perform their tasks more efficiently and get instant solutions to their concerns. By carefully analyzing each user’s interaction history and preferences, chatbots curate […]
What is Cognitive Automation and What is it NOT? Dealing with unstructured data and inputs, fixing and validating data as necessary for context or virtual assistants to help with process development all require more cognitive ability from automation systems. Companies want systems to automatically perform reviews on items like contracts to identify favorable terms, consistency […]
Natural Language Processing Chatbot: NLP in a Nutshell Then there’s an optional step of recognizing entities, and for LLM-powered bots the final stage is generation. These steps are how the chatbot to reads and understands each customer message, before formulating a response. AI-powered bots use natural language processing (NLP) to provide better CX and a […]
The Role of Automation in Retail Banking: Enhancing Customer Service and Efficiency Any data from the onboarding of the customer to the current period can be retrieved without any hassle. In the case of data entry, data from structured and unstructured loan documents can be entered automatically, moving further into loan processing and account opening […]